At this time, Mountain Rose Herbs is only processing and shipping orders with billing and final destination shipping addresses located in the United States and Canada. All pricing is in US dollars.
Restrictions: Products with restricted shipping to Canada include the majority of our Essential Oils line, and all Extracts, Bitters, Elixirs, Tonics and Syrups. Please see “Shipping Restrictions and Hazardous Materials” on the Shipping Information page for more information. We are also unable to send the following herbs to Canada: American Ginseng root, Red Ginseng root, and Goldenseal root.
HOW WILL MY ORDER BE SHIPPED?
Orders to Canada are shipped out via FedEx International Economy and may take 2-3 business days to arrive. Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. Your customs authority may hold the order for inspection which can delay delivery times. The estimated delivery time above does not include the days required for us to process, package, and get your order ready for shipment.
If your order exceeds 300 pounds you may opt to have your order shipped via your own freight carrier, which you would have to arrange.
Canadian orders will be shipped with a Commercial Invoice and Customs Declaration Form. Please make sure that other forms of documentation will not be required by your government before you order as we will not be able to provide them. The only additional documents that can be provided upon request are:
· Organic Certificate
· Certificate of Analysis/Origin
We are not responsible for fees incurred because of refused merchandise and we are not responsible for customs and tariff fees imposed by your country. See further details below.
CHECK PAYMENT METHOD
Acceptable payment methods are Visa, MasterCard, Discover, American Express, and PayPal. If you select the “check” payment method, we must hold the order until we receive payment. Please do not send us a personal check. Prices on our website are in US dollars. You may mail either a bank draft or an international money order — either form of payment must be drawn on U.S. funds.
Please send your payment to the following address:
Mountain Rose Herbs Attn: International Dept. PO Box 50220 Eugene OR 97405, USA
We are not able to hold product while waiting for the physical payment to arrive to us. Some items may go out of stock and we will only charge you for the product that is available at the time of invoicing.
CAN I USE MY FEDEX ACCOUNT NUMBER AS A BILLING OPTION FOR SHIPPING?
Yes! If you wish to use your own FedEx account number, please provide this to us and we will ship your package on your own account and no shipping charges shall apply to your order. During the checkout process simply type your FedEx account number in the "Order Comment" field. Please note that you may still need to select a shipping method/cost, but we will remove that at the time of processing, and you will not be charged.
These estimated delivery times do not include the time we require to process, package and get your order ready for shipment. Please note that we do not currently offer FedEx International Priority. This service is an expedited shipping option that will guarantee your order will be processed and shipped out faster. Stay tuned for updates and availability in the near future.
|SHIPPING METHOD||DELIVERY TIME*||TRACKABLE?|
|International Economy||2-3 Days||Yes|
|International Priority||1-2 Days||Yes|
*Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. Your customs authority may hold the order for inspection.
ADDITIONAL CONSIDERATIONS FOR OUR CANADIAN SHIPPING SERVICES
If for any reason you wish to cancel your order, this must be done within the same business day that the order was placed. Once your order has been processed, we may not be able to accept your cancelation request. To cancel your order please contact us immediately at firstname.lastname@example.org or by calling 1-800-879-3337. We are available Monday through Friday, from 8am to 4pm PST.
Duty and Taxation
Mountain Rose Herbs is not responsible for any duty, taxes or other associated import fees that your government may impose. These additional costs are the sole responsibility of the buyer. Any Canadian taxes and possible duty fees are assessed and calculated by your
government when your package enters Canadian Customs and are collected from you when your package is delivered to you.
Orders Held Up At Your Country's Border and Disposal Issues
Canada Customs can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Mountain Rose Herbs and can only be resolved by you and your local postal authorities. In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and, Mountain Rose Herbs will not issue a replacement nor refund for such occurrences. It is the responsibility of the buyer to know what is allowed into Canada and what is not. If you have any questions concerning Canadian Ordering, please contact our Canada ordering department at email@example.com.
Any questions regarding Canadian Customs clearance of specific items as well as taxes and possible duty fees should be directed to your customs department. The following links might be of help: