BULK PACKAGING

All bulk herbs, teas, and spices that are ordered in 4 pound quantities or less, will be packaged in individual 1 pound bags. Any quantity that is 5 pounds and over, will arrive in bulk packaging where the multiple pounds of a product are combined into a single bag.

You may request individual bagging for bulk herbs, teas, and spices at any time by including this in the “Special Instructions” box at checkout or mention this at the time you place your order over the phone. Unfortunately, we are unable to meet any other alternative packaging requests.

WEBSITE

You can shop 24 hours a day on our website. We accept PayPal, Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada, and checks or money orders. For check orders, we will hold your online order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Mountain Rose Herbs and mailed to our PO Box address.

If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.

PHONE

For phone orders, please have your complete order ready along with your credit card information. Customer Service is available for phone orders toll free at (800) 879-3337 from 8:00 am to 4:00 pm Pacific Time Monday through Friday. Sorry, we are unable to accept orders left on our voicemail system. If you are unable to reach us, please leave us your name and telephone number and we will call as quickly as possible to assist you.

For phone orders, we accept Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada, and checks or money orders. For check orders, we will hold your order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Mountain Rose Herbs and mailed to our PO Box address. For questions regarding acceptable payment methods, please contact customer service.

If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.

For Canadian orders please call (800) 879-3337 at extension 105.

MAIL

Mountain Rose Herbs
PO Box 50220
Eugene OR 97405

CHECK AND MONEY ORDER PAYMENTS

For orders paid by check or money order, please call in and place an order with our customer service staff or go through our website. By ordering through those channels, the proper amount of sales tax can be calculated and applied to your order. For more information about sales tax, please review our sales tax policies and impacted states, or call in to inquire. Even if you live in a state that is not taxed, but are sending your order into a state that is taxed, sales tax will be due on the order since sales tax is determined by the destination address. Please note that once you have submitted an order, we will hold it until we receive your physical payment in the mail.

LOCAL PICKUP

We are happy to inform you that our Mountain Rose Herbs Mercantile is open to the public! Please note that in order to comply with state requirements, we have COVID-19 measures in place that are required of us and we ask that you please follow the rules and instructions that are posted around the store when you come to visit us. Our current hours are Monday-Saturday from 10am-6pm, and Sunday 10am-5pm. We are offering Pick Up options for customer that want to pre-purchase products and pick them up at the store. Pick Up orders can be placed on our website or over the phone. Orders that are placed before 2pm PST during weekdays, will be available 2 business days later after 2pm PST at the Mercantile. If you would like to check that your order is ready for pickup, please call (541) 868-8420 during regular business hours. *Important notice* We are currently not able to accept returns at the Mercantile due to COVID-19 concerns. If there is a legitimate concern or problem with a product that you purchased, please contact our Claims & Returns Department. Unfortunately, we will not accept any physical returns of a product that was purchased or picked up at the store. Thank you in advance for your understanding!

 

Our Mountain Rose Herbs Mercantile is located at:
152 W. 5th Ave
Eugene OR 97401

Pickup orders will no longer be available at 4060 Stewart Rd as they have been moved to our new Mountain Rose Herbs Mercantile location.

ORDERING HOURS

Customer Service Hours

You are welcome to order 24 hours a day on our website! Our customer service representatives are available to assist you at our toll-free number (800) 879-3337 from 8:00 am to 4:00 pm Pacific Time, Monday through Friday.

Add-ons & Adjustments

If you need assistance with an order that has been submitted on our website (such as an address correction) please call us immediately. We are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.

If your package has already shipped via UPS or expedited methods, and you find that you need to have it rerouted to a new location, we may be able to reroute the package for you for a minimum $16.40 fee. Please note that this is not available for USPS Priority Mail, and reroute services may delay the delivery of your package. Additional fees may apply based upon the shipping method and the final destination of the package. Please call customer service immediately for details and assistance with reroutes.

Cancellations

Requests for cancellations must be submitted by 3:00 pm Pacific Time on the day you submit your order, and all requests for order cancellations received after this time will not be accepted. We are unable to cancel orders with expedited shipping. If you are unable to submit your order cancellation by the 3:00 pm deadline, you may return the parcel after its receipt for a full and immediate product refund.