SHIPPING TIMES

We are unable to guarantee specific ship times currently and look forward to when we can get back to our normal turnaround time for sending your packages out. Mountain Rose Herbs is only processing and shipping orders with billing and final destination shipping addresses located in the United States and Canada. All pricing is in US dollars.

Orders are processed in the order that they are received and shipped out accordingly. Shipping times will vary based on the address provided on the order. Please see approximate shipping times in the chart below. Some exclusions may apply, including large bulk orders, orders placed Friday through Sunday (may take extra days to process), or orders that require us to reach out to the customer before invoicing.

EXPEDITED SHIPPING INFORMATION

We are happy to announce that we are slowly bringing expedited shipping back!  At this time we are only able to offer "Express 2 Day," "Express Saver"(which is our 3 Day service), and International Priority.  Our cut-off time for processing these orders is 2pm PST. Please note that these orders take 24-48 business hours before they are shipped out.  Once they are shipped, that is when the carrier is guaranteeing to deliver your package in the promised time frame that you have chosen. 

Example 1: An Express 2 Day order is placed at 10am PST on Tuesday.  This order will be invoiced that day because it came in before our 2pm PST cut-off time.  The order will ship out on Thursday of that week.  Once it leaves us, it will take the carrier 2 business days to deliver the order, which would be Monday of the following week.

Example 2: Same Express 2 Day order is placed at 2:30pm PST on a Tuesday.  The order will be invoiced on Wednesday because it came to us after the cut-off time.  This order will ship by Friday and the carrier will deliver it on Tuesday the following week.

A few restrictions apply, including, the weight limit for these orders is capped at 150 pounds.  Orders over this weight limit will not see any expedited shipping options.  We are also unable to ship items that are flammable which includes the majority of our essential oil line, all extracts, bitters, syrups, and elixirs.  We are unable to offer Next Day or Overnight services.  Expedited shipping can only be offered to physical addresses and we are unable to accept APO, DPO, FPO or PO Box addresses for these shipping options.

SHIPPING CHART

U.S. Lower 48

SHIPPING METHOD

DELIVERY TIME*

TRACKABLE?

Ground to Oregon

1-2 Days

Yes

Ground to West Coast

2-3 Days

Yes

Ground to Plains Area

3-4 Days

Yes

Ground to Midwest

4-5 Days

Yes

Ground to Southeast

5-6 Days

Yes

Ground to East Coast

7-10 Days

Yes

Next Day

1 Day

Yes

2 Day

2 Days

Yes

3 Day

3 Days

Yes

SmartPost (PO Box Addresses)
***Some restrictions apply

2-7 Days

Yes

Alaska & Hawaii

SHIPPING METHOD

DELIVERY TIME*

TRACKABLE?

Ground (Physical Addresses)

5-10 Days

Yes

SmartPost (PO Box Addresses)
***Some restrictions apply

10-12 Days

Yes

Territories & Protectorates

SHIPPING METHOD

DELIVERY TIME*

TRACKABLE?

International Priority
***Some restrictions apply

1-2 Days

Yes

International Economy
***Some restrictions apply

2-3 Days

Yes

ADO/DPO/FPO

SHIPPING METHOD

DELIVERY TIME*

TRACKABLE?

SmartPost
***Some restrictions apply

30 Days

Yes

Canada

SHIPPING METHOD

DELIVERY TIME*

TRACKABLE?

International Priority
***Some restrictions apply

1-2 Days

Yes

International Economy
***Some restrictions apply

2-3 Days

Yes

*Delivery time is calculated according to actual "business days" and may not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed unless an expedited shipping method is selected (which takes 24-48 business hours to ship out, but transit time is guaranteed). These delivery times do not include the time taken to process and fulfill your order at our facilities, and this should only be used as a transit average. All domestic orders within the United States typically take 2-10 days to arrive to you after your order has shipped out from Mountain Rose Herbs.

SHIPPING CHARGES

We are excited to announce that we have implemented highly discounted flat rate Ground shipping charges based on the size of the order for U.S. customers. This is not applicable for large bulk orders, expedited shipping services, freight, SmartPost, or International Economy.

HAZARDOUS MATERIALS AND SHIPPING RESTRICTIONS***

Due to increased restrictions by the Federal Aviation Association (FAA) we may not be able to ship certain items to your location. This restriction mostly affects our Essential Oil line, Extracts, Bitters, Syrups and Elixirs. These are classified as flammable due to their low flash points and are restricted from shipping via air services.

However, we are happy to send these Mountain Rose Herbs products via Ground shipping services to most physical addresses in the lower 48 states. If there are any restricted items in your cart that cannot be shipped to the address that you provide, no shipping options will be available during checkout and an error message will display instead.  Once you remove the restricted items from your cart, you should be able to complete the order without any further issues. If we receive an order that includes restricted or prohibited items, and we determine that we cannot ship these to the destination provided on the order, we will process the order without the restricted item(s) or we may contact you for an alternate shipping address.

Products with restricted shipping to Canada are the same as above, which include the majority of our Essential Oils line, and all Extracts, Bitters, Elixirs, Tonics and Syrups. We are also unable to send the following herbs to Canada: Forest Grown Ginseng root, Cape Aloe powder, Goldenseal root powder and Goldenseal root.

Please feel free to reach out to our Customer Service Team for additional details and the current list of restricted items.

CANADA SHIPPING INFORMATION

HOW WILL MY ORDER BE SHIPPED?

Orders to Canada are shipped out via FedEx International Economy or FedEx International Priority. Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. Your customs authority may hold the order for inspection which can delay delivery times. The estimated delivery time above does not include the days required for us to process, package, and get your order ready for shipment.

If your order exceeds 300 pounds you may opt to have your order shipped via your own freight carrier, which you would have to arrange.

Canadian orders will be shipped with a Commercial Invoice and Customs Declaration Form. Please make sure that other forms of documentation will not be required by your government before you order as we will not be able to provide them. The only additional documents that can be provided upon request are:

· Organic Certificate

· Certificate of Analysis/Origin

· USMCA

We are not responsible for fees incurred because of refused merchandise and we are not responsible for customs and tariff fees imposed by your country. See further details below.

Also, as stated above under Shipping Restrictions, products with restricted shipping to Canada includes the majority of our Essential Oils line, and all Extracts, Bitters, Elixirs, Tonics and Syrups. We are also unable to send the following herbs to Canada: Forest Grown Ginseng root, Cape Aloe powder, Goldenseal root powder and Goldenseal root.

CAN I USE MY FEDEX ACCOUNT NUMBER AS A BILLING OPTION FOR SHIPPING?

Yes! If you wish to use your own FedEx account number, please provide this to us and we will ship your package on your own account and no shipping charges shall apply to your order. During the checkout process simply type your FedEx account number in the "Order Comment" field. Please note that you may still need to select a shipping method/cost, but we will remove that at the time of processing, and you will not be charged.

DUTY AND TAXATION

Mountain Rose Herbs is not responsible for any duty, taxes or other associated import fees that your government may impose. These additional costs are the sole responsibility of the buyer. Any Canadian taxes and possible duty fees are assessed and calculated by your government when your package enters Canadian Customs and are collected from you when your package is delivered to you. Mountain Rose Herbs is only responsible for your order up to the point when the order arrives at the border.

ORDERS HELD UP AT YOUR COUNTRY'S BORDER AND DISPOSAL ISSUES

Canada Customs can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Mountain Rose Herbs and can only be resolved by you and your local postal authorities. In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and, Mountain Rose Herbs will not issue a replacement nor refund for such occurrences. It is the responsibility of the buyer to know what is allowed into Canada and what is not. If you have any questions concerning Canadian Ordering, please contact our Canada ordering department at international@mountainroseherbs.com.

Any questions regarding Canadian Customs clearance of specific items as well as taxes and possible duty fees should be directed to your customs department. The following links might be of help: