SHIPPING CUT-OFF TIMES

We are unable to guarantee specific ship times currently and look forward to when we can get back to our normal turnaround time for sending your packages out.

Orders are processed in the order that they are received and shipped out accordingly. Shipping times will vary based on the address provided on the order. Please see approximate shipping times in the chart below. Some exclusions may apply, including large bulk orders, orders placed Friday through Sunday (may take extra days to process), or orders that require us to reach out to the customer before invoicing.

EXPEDITED SHIPPING INFORMATION

We are happy to announce that we are slowly bringing expedited shipping back!  At this time we are only able to offer "Express 2 Day" and "Express Saver," which is our 3 Day service.  Our cut-off time for processing these orders is 2pm PST. Please note that these orders take 24-48 business hours before they are shipped out.  Once they are shipped, that is when the carrier is guaranteeing to deliver your package in the promised time frame that you have chosen. 

Example 1: An Express 2 Day order is placed at 10am PST on Tuesday.  This order will be invoiced that day because it came in before our 2pm PST cut-off time.  The order will ship out on Thursday of that week.  Once it leaves us, it will take the carrier 2 business days to deliver the order, which would be Monday of the following week.

Example 2: Same Express 2 Day order is placed at 2:30pm PST on a Tuesday.  The order will be invoiced on Wednesday because it came to us after the cut-off time.  This order will ship by Friday and the carrier will deliver it on Tuesday the following week.

A few restrictions apply, including, the weight limit for these orders is capped at 150 pounds.  Orders over this weight limit will not see any expedited shipping options.  We are also unable to ship items that are flammable which includes the majority of our essential oil line, all extracts, bitters, syrups, and elixirs.  We are unable to offer Next Day or Overnight services.  Expedited shipping can only be offered to physical addresses and we are unable to accept APO, DPO, FPO or PO Box addresses for these shipping options.

SHIPPING CHART

U.S. Lower 48

SHIPPING METHOD

DELIVERY TIME*

TRACKABLE?

Ground to Oregon

1-2 Days

Yes

Ground to West Coast

2-3 Days

Yes

Ground to Plains Area

3-4 Days

Yes

Ground to Midwest

4-5 Days

Yes

Ground to Southeast

5-6 Days

Yes

Ground to East Coast

7-10 Days

Yes

Next Day

1 Day

Yes

2 Day

2 Days

Yes

3 Day

3 Days

Yes

SmartPost (PO Box Addresses)
***Some restrictions apply

2-7 Days

Yes

Alaska & Hawaii

Ground (Physical Addresses)

5-10 Days

Yes

SmartPost (PO Box Addresses)
***Some restrictions apply

10-12 Days

Yes

Territories & Protectorates

International Priority
***Some restrictions apply

1-2 Days

Yes

International Economy
***Some restrictions apply

2-3 Days

Yes

ADO/DPO/FPO

SmartPost
***Some restrictions apply

30 Days

Yes

Canada

International Priority
***Some restrictions apply

1-2 Days

Yes

International Economy
***Some restrictions apply

2-3 Days

Yes

*Delivery time is calculated according to actual "business days" and may not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed unless an expedited shipping method is selected (which takes 24-48 business hours to ship out, but transit time is guaranteed). These delivery times do not include the time taken to process and fulfill your order at our facilities, and this should only be used as a transit average. All domestic orders within the United States typically take 2-10 days to arrive to you after your order has shipped out from Mountain Rose Herbs.

SHIPPING CHARGES

We are excited to announce that we have implemented highly discounted flat rate Ground shipping charges based on the size of the order for U.S. customers. This is not applicable for large bulk orders, expedited shipping services, freight, SmartPost, or International Economy.

HAZARDOUS MATERIALS AND SHIPPING RESTRICTIONS***

Due to increased restrictions by the Federal Aviation Association (FAA) we may not be able to ship certain items to your location. This restriction mostly affects our Essential Oil line, Extracts, Bitters, Syrups and Elixirs. These are classified as flammable due to their low flash points and are restricted from shipping via air services.

However, we are happy to send these Mountain Rose Herbs products via Ground shipping services to most physical addresses in the lower 48 states. If there are any restricted items in your cart that cannot be shipped to the address that you provide, no shipping options will be available during checkout and an error message will display instead.  Once you remove the restricted items from your cart, you should be able to complete the order without any further issues. If we receive an order that includes restricted or prohibited items, and we determine that we cannot ship these to the destination provided on the order, we will process the order without the restricted item(s) or we may contact you for an alternate shipping address. Please feel free to reach out to our Customer Service Team for additional details and the current list of restricted items.